Contact information

Contact Information

Welcome to Treue Begleiter (operated by Virbac Tierarzneimittel GmbH). We are dedicated to providing high-quality pet supplies, including premium pet brushes, portable pet water bottles, and interactive pet toys.

If you have any questions, concerns, or feedback regarding our products or your order, please feel free to reach out to us using the contact details below.

Store Contact Details

Customer Support Hours

Our dedicated customer service team is available during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (CET)

  • Saturday – Sunday: Closed

We aim to respond to all email inquiries within 24 to 48 hours on business days.

How We Can Help You

Please feel free to contact us for support with:

  • Questions about our pet grooming tools, portable water bottles, or pet toys

  • Order status, tracking details, and delivery updates

  • Return, exchange, or refund requests

  • General product inquiries and feedback